WeHelp · Service tier
You run WeHub and build your own solutions but you don't have to work it all out alone. We come in as consultants: helping you design the right approach, work through the hard problems, and make the calls that save time and rework. You stay in the driving seat; we make sure you get there. Available on any product you choose.
Compare the tiers
Same platform underneath. The tier you choose decides who builds the workflows, who runs them, and who picks up the phone when something breaks.
| Capability | WeProvideYou build it yourself | WeHelpYou're viewingWe advise and guide | WeDoWe run it for you |
|---|---|---|---|
| Who builds the workflows | You | You, with our guidance | WeHub |
| Who runs & monitors | You | You | WeHub, 24/7 |
| Who fixes failures | You | You (we advise) | WeHub, to SLA |
| In-house expertise needed | High | Medium | Low |
| Time to first value | Your pace | Weeks | Fastest |
| Support & SLA | Platform support | Advisory engagement | Response-time + uptime SLA |
| Platform maintenance | WeHub | WeHub | WeHub |
| Workshops & call | Not included | Included | Included |
| Compliance assurance | All threeCompliance | ||
| Deployment & data residency | All threeSee deployment options | ||
| Platform tour | All threeOn us | ||
| Discount on multiple products | All threeCalculated upon your credit | ||
Who it's for
You build your own solutions but want expert guidance to get them right.
You've hit a problem and want someone who's solved it before to help you through it.
You want to grow your team's capability, not hand the work to someone else.
You want a sounding board for architecture and design decisions before you commit.
You need expert input to de-risk a build or hit a deadline.
You want to stay in control and own the work we advise, you deliver.
Want to build it yourself, or have us run it for you?See WeProvide →See WeDo →
Choose your products
WeHelp works with any WeHub product. Tell us which ones you're working with and we'll help you design and solve on them.
The visual workflow builder for your integrations.
Explore StudioSNOMED CT, ICD-10, dm+d and ValueSets terminology and concept maps.
Explore TermProduction FHIR R4 with SMART on FHIR.
Learn moreUK Core conformance and HL7 v2 validation before go-live.
Learn moreReady when you are
Tell us the products and the problem, and a consultant will talk it through with you. No call centre, no hard sell just a straight conversation about your integration.
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